Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the globe, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to out supply chain for dispatch within 24 hours after the order is placed. Our suppliers respond to orders immediately, but typically will take between 2–4 days to issue shipment.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 7 business days. This may differ dependent upon destination country.

I Don’t Like My Item and Would Like To Return It. What Should I Do?

On the off-chance that you don’t like the product that you have purchased from us, don’t worry! All products are protected by our no questions asked, 30 day money back guarantee.

If you don’t like your item, please contact us on support@nerds-assemble.co.uk within 30 days of receipt of goods, and we will refund your purchase.

You may be asked to return the product to us, in which case we will provide you with a return address. For these cases, Nerds Assemble will not cover the costs associated with return postage.

Our 100% Money Back Guarantee is offered in accordance with The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations Act 2013.

My Item Hasn’t Arrived. What Should I Do?

If your item has not arrived within the timescales listed above, then you are eligible for a full refund of the purchase price, plus any shipping fees.

Contact us on support@nerds-assemble.co.uk and we will refund your purchase.

We aim to process all refunds within 24 hours.

My Item Is Damaged. What Should I Do?

If an item has arrive damaged or flawed, then then you are eligible for a full refund of the purchase price, plus any shipping fees.

Contact us onsupport@nerds-assemble.co.uk and we will refund your purchase. We may also ask for some photographs of the damage for our own records.

We aim to process all refunds within 24 hours.